Frequently Asked Questions
Do you accept insurance or offer a cash rate for appointments? What about FSA/HAS?
In order to use your insurance to work with a Therapist at MOTIVNY, your plan needs to have Out-of-Network benefits. Good news! We’re happy to check on that for you, and clearly state all of your out-of-pocket expenses before your appointment. No Out-of-Network? We’ll happily work with you to use your HSA, FSA, or other means of self-paying for your visits. Keep in mind that some HSA/FSA will require you to submit your receipts.
Are you accepting new patients & do I need a referral?
Of course we are! We’re happy to get you started with the therapist that suits you, and has the earliest availability. Please let us know if you have a preference, and we will accommodate as we are able to. NY State Direct Access Law does not require that you have a referral to start therapy (but your insurance could possibly require one).
Is there anything else I should know about appointments at MOTIVNY or how to prepare for my first visit?
Once scheduled, you’ll be invited to our Patient Portal. You can sign your pre-visit forms, input your personal information and credit card (required on file) for payment, and book/reschedule appointments. Click the PORTAL link above to learn more. Your therapist will take you through a thorough exam and evaluation on the first visit, but also expect to get started with your Home Exercise Program. Please wear clothing that you can move comfortably, and your therapist can easily access (skin if possible) of the area you’re interested in discussing. We use a combination of manual techniques and therapeutic exercise which will be dosed depending on your condition.