Question 1

Does MOTIVNY accept insurance, and how does out-of-network reimbursement work?

Accepted Answer

MOTIVNY is an out-of-network physical therapy practice. This ensures your Doctor of Physical Therapy spends 60 full minutes one-on-one with you without insurance billing constraints or double-booking. As a core client service, MOTIVNY's dedicated billing team handles courtesy claim submissions directly to your insurance company on your behalf and actively monitors your claims so you can focus 100% on recovery instead of spending hours on the phone with insurers. Costs are outlined upfront by our billing team to eliminate surprises. Most out-of-network PPO plans reimburse 50% to 80% of costs once your annual out-of-network deductible is met. We also accept FSA and HSA payment methods.

Question 2

Do I need a doctor's referral or prescription before starting physical therapy?

Accepted Answer

In New York State, you do not need a physician's prescription or referral to begin care. Under New York Direct Access law, licensed physical therapists can evaluate and treat patients for up to 30 days or 10 treatment sessions (whichever comes first) without a medical doctor referral. If care is needed beyond that window, our clinical team seamlessly coordinates with your physician.

Question 3

What is the difference between an initial evaluation and a follow-up session?

Accepted Answer

Your initial evaluation is a comprehensive 60-minute session where we dive deep into your athletic history, movement baseline, and first-person goals. We are deliberate with our history because we are developing a long-term coaching relationship; listening to you first-person and asking detailed questions is essential for selecting the precise objective testing, manual interventions, and initial loading strategy for your body. Follow-up sessions (also 60 minutes, 1-on-1) shift into hands-on manual therapy, joint mobility, progressive strength education, and specific movement skill learning identified during evaluation.

Question 4

How does MOTIVNY bridge the gap between physical therapy and fitness training?

Accepted Answer

We reject the traditional clinic model of discharging patients into a fitness void. Our physical therapists collaborate directly with our in-house performance coaches, strength specialists, and athletic trainers under one roof. We offer a dedicated Transition Package that moves physical therapy clients into performance coaching with an exclusive discount on their first package, guaranteeing your movement capacity and strength continue advancing seamlessly beyond rehab.

Question 5

What specialized manual therapy and mobility techniques do you use?

Accepted Answer

MOTIVNY clinicians integrate advanced evidence-based manual modalities including Functional Range Conditioning (FRC®), Functional Range Release (FR®), HawkGrips instrument-assisted soft tissue mobilization (IASTM), Mobilization with Movement (MWM), belt-assisted joint mobilizations, and manual isometrics. Note: Dry needling is not legally permitted within the scope of physical therapy in New York State and is not practiced at MOTIVNY.

Question 6

What is Running Gait Analysis at MOTIVNY, and what do I receive?

Accepted Answer

Our Running Gait Analysis is a 1-on-1 assessment utilizing video capture for education and movement biomechanics review. You receive direct 1-on-1 coaching for movement mechanics that directly support your running technique. Following the session, your coach provides actionable exercise takeaways and clear areas for further exploration in your programming—such as plyometrics, schedule organization, and specific tweaks to your existing strength and mobility routine.

Question 7

Where are your clinics located, and what are your facility hours?

Accepted Answer

MOTIVNY operates two flagship Manhattan facilities: SoHo (199 Lafayette St, 2nd Floor, New York, NY 10012) and Chelsea / Midtown (262 W 38th St, 11th Floor, New York, NY 10018). Both locations feature private manual treatment rooms, open turf, Olympic lifting platforms, and dedicated recovery areas. Physical therapy and 1-on-1 clinical appointments are scheduled Monday through Friday from 7:00 AM to 8:00 PM. On Saturdays, we do not offer physical therapy—our facility is open exclusively for group classes and mobility workshops.

Question 8

How many sessions will I need before seeing lasting results?

Accepted Answer

Because our doctoral care is strictly 60 minutes 1-on-1 without aide handoffs, most patients experience meaningful pain reduction and biomechanical improvements within 3 to 5 visits. After 5 to 8 sessions, we actively create the opportunity to explore working with an in-house Coach for progressive training, or just a few focused sessions for education on implementing new movement skills and resilience beyond rehab.

Question 9

How do I prepare for my first appointment, and what should I bring?

Accepted Answer

Wear comfortable athletic clothing that allows full range of motion and provides easy clinical access to the target joint or muscle group (e.g., athletic shorts for hip/knee/ankle issues, tank top for shoulder/neck). If you are coming for a running or lower-limb evaluation, please bring your current running shoes and any orthotics you use. Before arrival, complete your digital intake forms in the MOTIVNY Patient Portal.

Question 10

What is MOTIVNY's cancellation policy?

Accepted Answer

We maintain a strict 24-hour cancellation and rescheduling policy to respect the time of our clinicians and waitlisted patients. Because appointments are reserved exclusively for 60-minute 1-on-1 blocks, cancellations or reschedules made with less than 24 hours notice incur a $200 cancellation fee.

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